CollabOS Admin Guide

  • 1.1 How to Access System Settings

    System settings enable you to control and configure your device audio/video settings, manage network settings, connect to Sync, and more. Note: Logitech settings application is only available in Appliance mode. To configure settings in USB mode, use the Sync app. In screen share mode, accessing settings is disabled. Unplug the USB cable and try one of the following methods. Note: When using an IP-based controller (such as an iPad) the settings application will be displayed on the TV screen, not the IP-based controller. Touch Controller Supported devices: Rally Bar, Rally Bar Mini, Rally Bar Huddle, RoomMate, Tap IP, Tap Scheduler. Open your service provider settings. Select system settings (This may vary based on your service provider). Enter your service provider passcode. This will bring you to the CollabOS device settings. Note: When using an IP-based controller (such as an iPad), the Rally Bar settings application will be displayed on the TV screen, not the IP-based controller. Device Remote Supported devices: Rally Bar, Rally Bar Mini, RoomMate. Use the remote controller that came with your device. Press and hold the End Call button for 10 seconds. Enter your service provider passcode. This may vary based on the service provider. This will bring you to the CollabOS device settings. Hardware Button Supported devices: All CollabOS devices. Press the Bluetooth button 3 times to access the settings. Enter your service provider passcode. [This may vary based on the service provider] This will bring you to the CollabOS device settings. Note: In service provider screen share mode, accessing settings via the hardware button is disabled. If you are facing any device specific issue, we recommend opening a ticket with Prosupport.

  • 1.2 Devices, Compatibility & Features

    CollabOS devices offer multiple ways to configure system settings and device features. Devices that run CollabOS are: Rally Bar Rally Bar Mini Rally Bar Huddle RoomMate Tap IP Tap Scheduler MeetUp 2 Rally Board 65 Configuration modes: On-Device Settings: Enables direct configuration of a device or system through a connected Tap or Tap IP screen, paired remote, or touch-enabled display. Local Network Access: Allows you to set up and modify for an individual room device using a web browser on a computer connected to the same local network as the device. Sync Portal: Provides a web-based platform for monitoring and managing all your devices, individually or in groups, in one place. Sync App: Runs on a PC in the meeting room and integrates USB-connected Logitech devices to the Sync Portal. Can be used on the PC to configure device or system settings. Sync Installer App: Allows you to set up and modify a room device using an iOS or Android mobile device. Features supported by various service providers: Supported Zoom Rooms Features on CollabOS Supported Microsoft Teams Rooms on Android Features on CollabOS Supported Google Meet on Android Features on CollabOS Supported Pexip Room Features on CollabOS Supported GoToRoom Features on CollabOS Supported RingCentral Features on CollabOS Supported Tencent Rooms Features on CollabOS CollabOS feature support by device: Rally Board 65 Rally Bar Rally Bar Mini Rally Bar Huddle MeetUp 2 RoomMate RightSight 2 Group View: ✓ Speaker View: ✓ Grid View: ✓ Camera Zone: ✓ Depth Blur: Coming soon Group View: ✓ Speaker View: ✓ Grid View: ✓ Camera Zone: ✓ Depth Blur: N/A Group View: ✓ Speaker View: ✓ Grid View: ✓ Camera Zone: ✓ Depth Blur: N/A Group View: ✓ Speaker View: ✓ Grid View: ✓ Camera Zone: ✓ Depth Blur: N/A Group View: ✓ Speaker View: ✓ Grid View: ✓ Camera Zone: ✓ Depth Blur: N/A Group View: ✓ (RoomMate only supports RightSight) RightSound 2 AI Noise Suppression: ✓ AI Echo Suppression:✓ AI Voice Equalization:✓ Mic Zone: Coming soon AI Noise Suppression: ✓ AI Echo Suppression:✓ AI Voice Equalization:✓ Mic Zone: N/A AI Noise Suppression: ✓ AI Echo Suppression:✓ AI Voice Equalization:✓ Mic Zone: N/A AI Noise Suppression: ✓ AI Echo Suppression:✓ AI Voice Equalization:✓ Mic Zone: N/A AI Noise Suppression: ✓ AI Echo Suppression:✓ AI Voice Equalization:✓ Mic Zone: N/A ✗ Occupancy Insights During meetings:✓ Always On: Coming soon During meetings:✓ Always On: ✓ During meetings:✓ Always On: ✓ During meetings:✓ Always On: Coming soon During meetings:✓ Always On: Coming soon ✗ Environmental Insights ✓ (Built-in) ✓ (requires Logitech Spot) ✓ (requires Logitech Spot) ✓ (requires Logitech Spot) ✓ (requires Logitech Spot) ✓ (requires Logitech Spot) USB Mode Coming soon ✓ ✓ ✓ ✓ ✗ BYOD service provider ✓ ✓ ✓ ✓ ✓ ✓ External Display 1 System Display + 1 2+1* 2+1* 1+1* 1 2+1* External Mic Pod ✗ 4 3 ✗ ✗ Up to 7 with Rally System Supported Service Providers Click here Click here Click here Click here Click here Click here Swytch ✗ ✓ ✓ Coming soon Not supported ✓ Extend ✓ (monitoring coming soon) ✓ ✓ ✓ ✓ Not supported Tap Cat5e (Android mode) ✓ ✓ ✓ ✓ ✗ ✓ Tap Cat5e (PC mode) Coming soon Tap IP Controller ✓ ✓ ✗ ✗ Tap IP Controller ✓ ✓ ✓ ✓ ✓ ✓ Tap Cat5e HDMI-IN (Android mode) ✓ (Learn more) ✓ (Learn more) ✓ (Learn more) Coming soon ✗ ✗ Tap Cat5e HDMI-IN (PC mode) Coming soon ✓ ✓ ✓ ✓ ✗ Device HDMI IN (Android mode) ✓ ✓ ✓ ✓ ✓ ✓ Scribe Coming soon ✓1 ✓1 ✓1 ✗ ✓1 External Camera ✓1 ✓1 ✓1 Coming Soon ✗ ✓1 External DSP Coming soon ✓ ✓ Coming Soon Not supported ✓ Audio Accessibility 3.5 mm Line-Out (Android mode) ✓ ✓ Coming Soon Not supported ✗ * An additional USB display adapter is required. 1 Support varies by service provider. Rally Board 65 Last update 22 Jan On-Device Settings Local Network Access Sync Portal Sync App (not supported) RightSight Auto Framing Group View: ✓ Speaker View: ✓ Grid View: ✓ Group View: ✓ Speaker View: ✓ Grid View: ✓ Group View: ✓ Speaker View: ✓ Grid View: ✓ Sub-Tiling/Speaker Highlight ✓ ✓ ✓ Brightness control (Auto/Manual) ✓ ✓ ✓ Display Refresh Rate ✓ ✓ ✓ LNA settings ✓ ✓ ✓ Camera Zone ✓ ✓ ✓ Depth Blur Coming soon Coming soon Coming soon Mic Zone Coming soon Coming soon Coming soon Remote UI ✓ ✓ ✓ Speaker Boost × × × AI Noise Suppression ✓ ✓ ✓ Reverb Control ✓ ✓ ✓ Mic EQ ✓ ✓ ✓ Speaker EQ ✓ ✓ ✓ Anti-flicker × × ✓ (Device mode) Bluetooth ✓ ✓ ✓ BYOD: Wallpaper Selection ✓ × ✓ Power Saving ✓ ✓ ✓ CA Certificate Upload ✓ ✓ × TCP IP Details ✓ ✓ Read-only Wired network ✓ ✓ Read-only Wireless network ✓ ✓ Read-only WPA/WPA2 Enterprise ✓ ✓ × Wired 802.1X ✓ ✓ × Proxy Details ✓ ✓ Read-only Server Connection Status ✓ ✓ × Internet Connection Status ✓ ✓ × Regional Details ✓ ✓ Read-only Date Time ✓ ✓ Read-only NTP ✓ ✓ ✓ Reboot ✓ ✓ ✓ Shutdown ✓ ✓ × Report a bug ✓ ✓ ✓ Rally Bar and Rally Bar Mini On-Device Settings Local Network Access Sync Portal Sync App Remote UI ✓ ✓ ✓ × Speaker Boost ✓ ✓ ✓ ✓ AI Noise Suppression ✓ ✓ ✓ ✓ Reverb Control ✓ ✓ ✓ ✓ Mic EQ ✓ ✓ ✓ ✓ Speaker EQ ✓ ✓ ✓ ✓ RightSight 2 ✓ ✓ ✓ ✓ Anti-flicker ✗ ✗ ✓ ✓ Bluetooth ✓ ✓ ✓ ✓ BYOD: Wallpaper Selection ✓ ✗ ✓ ✗ BYOD: Custom Wallpaper ✗ ✗ ✓ ✗ Power Saving ✓ ✓ Coming soon ✗ CA Certificate Upload ✓ ✓ ✗ ✓ TCP IP Details ✓ ✓ Read only ✗ Wired network ✓ ✓ Read only ✗ Wireless network ✓ ✓ Read only ✗ WPA/WPA2 Enterprise ✓ ✓ ✗ ✗ Wired 802.1X ✓ ✓ ✗ ✗ Proxy Details ✓ ✓ Read only ✗ Server Connection Status ✓ ✓ ✗ ✗ Internet Connection Status ✓ ✓ ✗ ✗ Regional Details ✓ ✓ Read only ✗ Date Time ✓ ✓ Read only ✗ NTP ✓ ✓ Coming soon ✗ Reboot ✓ ✓ ✓ ✓ Shutdown ✓ ✓ ✗ ✗ Report a bug ✓ ✓ ✓ ✓ Rally Bar Huddle On-Device Settings Local Network Access Sync Portal Sync App Remote UI ✓ ✓ ✓ ✗ Speaker Boost ✗ ✗ ✗ ✗ AI Noise Suppression ✓ ✓ ✓ ✓ Reverb Control ✓ ✓ ✓ ✓ Mic EQ ✓ ✓ ✓ ✓ Speaker EQ ✓ ✓ ✓ ✓ RightSight 2 ✓ ✓ ✓ ✓ Anti-flicker ✗ ✗ ✓ ✓ Bluetooth ✓ ✓ ✓ ✓ BYOD: Wallpaper Selection ✓ ✗ ✓ ✗ BYOD: Custom Wallpaper ✗ ✗ ✓ ✗ Power Saving ✓ Coming soon Coming soon ✗ CA Certificate Upload Coming soon Coming soon ✗ ✗ TCP IP Details ✓ ✓ Read only ✗ Wired network ✓ ✓ Read only ✗ Wireless network ✓ ✓ Read only ✗ WPA/WPA2 Enterprise ✓ ✓ ✗ ✗ Wired 802.1X Coming soon Coming soon ✗ ✗ Proxy Details ✓ ✓ Read only ✗ Server Connection Status ✓ ✓ ✗ ✗ Internet Connection Status ✓ ✓ ✗ ✗ Regional Details ✓ ✓ Read only ✗ Date Time ✓ ✓ Read only ✗ NTP ✓ ✓ Coming Soon ✗ Reboot ✓ ✓ ✓ ✓ Shutdown ✓ ✓ ✗ ✗ Report a bug ✓ ✓ ✓ ✓ RoomMate Device Settings Local Network Access Sync Portal Sync App Remote UI ✓ ✓ ✓ ✗ RightSight ✓ ✓ ✓ ✗ Bluetooth ✓ ✓ ✓ ✗ TCP IP Details ✓ ✓ Read only ✗ Wired network ✓ ✓ Read only ✗ Wireless network ✓ ✓ Read only ✗ WPA/WPA2 Enterprise ✓ ✓ ✗ ✗ Wired 802.1X ✓ ✓ ✗ ✗ Proxy Details ✓ ✓ Read only ✗ Server Connection Status ✓ ✓ ✗ ✗ Internet Connection Status ✓ ✓ ✗ ✗ Regional Details ✓ ✓ Read only ✗ Date Time ✓ ✓ Read only ✗ NTP ✓ ✓ Coming soon ✗ Reboot ✓ ✓ ✓ ✓ Shutdown ✓ ✓ ✗ ✗ Report a bug ✓ ✓ ✓ ✓ Tap IP Device Settings Local Network Access Sync Portal Sync App (not supported) Remote UI ✓ ✓ ✓ ✗ Rotate Display ✓ ✓ Coming soon ✗ Bluetooth ✓ ✓ ✓ ✗ Dark Mode ✓ ✓ Coming soon ✗ TCP IP Details ✓ ✓ Read only ✗ Wired network ✓ ✓ Read only ✗ Wireless network ✓ ✓ Read only ✗ WPA/WPA2 Enterprise ✓ ✓ ✗ ✗ Wired 802.1X ✓ ✓ ✗ ✗ Proxy Details ✓ ✓ Read only ✗ Server Connection Status ✓ ✓ ✗ ✗ Internet Connection Status ✓ ✓ ✗ ✗ Regional Details ✓ ✓ Read only ✗ Date Time ✓ ✓ Read only ✗ NTP ✓ ✓ Coming soon ✗ Reboot ✓ ✓ ✓ ✗ Report a bug ✓ ✓ ✓ ✗ Tap Scheduler Device Settings Local Network Access Sync Portal Sync App Remote UI ✓ ✓ ✓ ✗ Rotate Display ✓ ✓ Coming soon ✗ Bluetooth ✓ ✓ ✓ ✗ Dark Mode ✓ ✓ ✓ ✗ TCP IP Details ✓ ✓ Read only ✗ Wired network ✓ ✓ Read only ✗ Wireless network ✓ ✓ Read only ✗ WPA/WPA2 Enterprise ✓ ✓ ✗ ✗ Wired 802.1X ✓ ✓ ✗ ✗ Proxy Details ✓ ✓ Read only ✗ Server Connection Status ✓ ✓ ✗ ✗ Internet Connection Status ✓ ✓ ✗ ✗ Regional Details ✓ ✓ Read only ✗ Date Time ✓ ✓ Read only ✗ NTP ✓ ✓ Coming soon ✗ Reboot ✓ ✓ ✓ ✗ Report a bug ✓ ✓ ✓ ✗ MeetUp 2 On-Device Settings Local Network Access Sync Portal Sync App Speaker Boost ✗ ✗ ✗ ✗ AI Noise Suppression ✓ ✓ ✓ ✓ Reverb Control ✓ ✓ ✓ ✓ Mic EQ ✓ ✓ ✓ ✓ Speaker EQ ✓ ✓ ✓ ✓ RightSight 2 ✓ ✓ ✓ ✓ Anti-flicker ✗ ✗ ✗ ✗ Bluetooth ✓ ✓ ✓ ✓ BYOD: Wallpaper Selection ✓ ✗ ✓ ✗ BYOD: Custom Wallpaper ✗ ✗ ✓ ✗ Power Saving ✓ ✓ Coming soon ✗ CA Certificate Upload ✗ ✓ ✗ ✗ TCP IP Details ✓ ✓ Read only ✗ Wired network ✓ ✓ Read only ✗ Wireless network ✓ ✓ Read only ✗ WPA/WPA2 Enterprise ✓ ✓ ✗ ✗ Wired 802.1X Coming soon Coming soon ✗ ✗ Proxy Details ✓ ✓ Read only ✗ Server Connection Status ✓ ✓ ✗ ✗ Internet Connection Status ✓ ✓ ✗ ✗ Regional Details ✓ ✓ Read only ✗ Date Time ✓ ✓ Read only ✗ NTP ✓ ✓ Coming soon × Reboot ✓ ✓ ✓ ✓ Shutdown ✓ ✓ ✗ ✗ Report a bug ✓ ✓ ✓ ✓

  • 1.3 Peripherals & Bluetooth Settings

    CollabOS devices can be set up in-room using on-device CollabOS Settings, or remotely using Local Network Access (LNA). This provides the flexibility to configure your devices in person or remotely. On-Device CollabOS Settings To view the Peripherals menu: On Logitech Tap or Tap IP go to CollabOS Settings This step may vary depending on your selected service provider Touch Peripherals The Peripherals menu is organized into two sub-sections: Wired devices and Wireless devices. Touch one or the other to see a list of connected peripherals The list of peripherals provides information such as the peripheral type and connection status. Touch a listed peripheral device for more information, such as firmware or CollabOS version, and options to unpair some wireless peripherals (e.g. a Remote Control) Local Network Access Settings To view the Peripherals menu: If necessary, enable Local Network Access (LNA) Log into Local Network Access (LNA) using your web browser Navigate to Peripherals The Peripherals menu is organized into two sub-sections: Wired devices and Wireless devices. Click one or the other to expand a list of connected peripherals. The list of peripherals provides information such as the peripheral type and connection status Click a listed peripheral device for more information, such as firmware or CollabOS version, and options to unpair some wireless peripherals (e.g. a Remote Control). Bluetooth Settings CollabOS devices that support a remote control use Bluetooth for pairing. Similarly, Logitech Spot can pair to a CollabOS device using Bluetooth. If you need to disable Bluetooth in your room setup, this will also disable remote control and Spot functions. 1. On Logitech Tap or Tap IP go to “System Settings” 2. Touch “Connectivity” 3. Touch “Bluetooth”. This will toggle Bluetooth on or off. 4. Touch “Back to settings” to return to the main settings menu. Bluetooth is now disabled on your device. Note: When using RoomMate, the above will disable the Bluetooth only on RoomMate. If the connected device (such as MeetUp or Rally) has Bluetooth, you will need to disable Bluetooth on that device separately.

  • 1.4 Local Network Access (LNA)

    Local Network Access is available for Rally Bar, Rally Bar Mini, Rally Bar Huddle, RoomMate, Tap IP, and Tap Scheduler on CollabOS 1.6 or higher. Here is what you need to get started: The device must have an Ethernet connection (recommended) or Wi-Fi connection with a valid IP address. Your computer must have a compatible web browser that can access the device IP address through the network. Be sure the device and computer using Local Network Access are on the same IP address and subnet range. Set up your device using the Room Solutions Configuration Guide. Changes with CollabOS 1.12 Update CollabOS 1.12 introduces a change to the default state of Local Network Access (LNA). For new installations with CollabOS 1.12 or greater, LNA will be disabled by default. For added security, if a device’s default LNA password has not been changed within 48 hours of activating the LNA feature, the system will automatically disable LNA. Existing devices that upgrade to CollabOS 1.12 and have LNA enabled with the default password, will have LNA disabled after 48 hours. Notes: For security reasons, Local Network Access is disabled by default. If the room setup includes two or more IP-based devices (for example, Rally Bar and Tap IP), LNA has to be enabled on each device individually. As of CollabOS 1.8, FQDN (fully qualified domain name) support is now available to access Local Network Access. With this feature, when LNA on a CollabOS device is enabled, you can access it by typing "https://hostname" in the address line. When the hostname is changed, you need to reboot the device to trigger DNS update. CollabOS 1.13 adds supports Web Server Certificates. Learn more. Enable LNA Once Local Network Access is enabled, the device will be discoverable on the local network. During Device New Setup New device setup is only supported on a wired network. 1. For Rally Bar, Rally Bar Mini, Rally Bar Huddle, MeetUp 2 and RoomMate, press and hold the ↺ button on the back of the device for 8 seconds and then release. 2. For Rally Bar, Rally Bar Mini, and RoomMate connected to Logitech Tap: Turn on the device, and on the first screen, toggle Local Network Access and view the credentials. 3. For Tap IP and Tap Scheduler, turn on the device and on the first screen, toggle Local Network Access and take note of the credentials. 4. In the address bar of the web browser, type the full URL (with https://), along with the IP address of the device [https://x.x.x.x]. The browser may indicate an untrusted certificate or display a message such as “This Connection Is Not Private.” This is because the device provides a self-signed root certificate to the browser that is unique to Logitech devices. Verify that the IP address entered is the device IP address shown on the “Settings” screen. 5. Acknowledge the warning and continue to the Local Network Access website. Web browsers will provide an option to “Proceed anyway” to access the website. For Chrome on macOS, the “Proceed anyway” option is not shown. Workaround: ​​There's a secret passphrase built into the Chrome error page. Make sure the page is selected (click anywhere on the screen,) then type “thisisunsafe” and press Return. Note: Make sure the IP address of the CollabOS device is accessible from the computer on your network. Check with your network admin if the device IP address is not accessible. 6. When the login screen opens, enter the credentials as provided by the CollabOS device during Local Network Access setup. Default username: admin Default password: Last five digits of the device hostname Note: On 10 consecutive failed attempts, the device will disable Local Network Access. If this happens, you will need to reactivate the feature. With CollabOS 1.12 For added security, if a device’s default LNA password has not been changed within 48 hours of activating the LNA feature, the system will automatically disable LNA. 7. Set a new password. A new password is required to use Local Network Access. This can be updated later from the Sync portal, the device, or from Local Network Access settings 8. Complete the new device setup with the following sections: Region These include settings like language, location, and time zone. Network TCP/IP settings Auto DHCP/ IP4/ IP6/ DNS configuration Proxy details Auto proxy settings/manual proxy settings System Settings Internet Time (NTP server settings) CA certificate Service Provider Sync Input the 12-digit provisioning code generated in the Sync Portal. Learn more about Provisioning Codes. Summary Note: You can find your device's MAC address and other device-related information on the summary page. With On-Device Settings Open device settings and select System > More settings. Toggle the option Local Network Access and view the credentials. Once local network access is enabled, the device will be discoverable in the local network. Default username: admin Default password: Last five digits of the device hostname In Sync Portal Log into Sync Portal. Navigate to Inventory in the Meeting Rooms tab, and then select the appropriate device. Click System. Toggle the option to enable Local Network Access and view the credentials. Once Local Network Access is enabled, the device will be discoverable on the local network. Default username: admin Default password: Last five digits of the device hostname Proxy Setup Proxy setup can be initiated from the Network settings interface during new device setup or in device settings from the Local Network Access interface. Select Network > Proxy details > Change. Choose preferred configuration: Auto, Manual, or None. With the manual setup, enter proxy details: Server address Port Credentials if required With Auto proxy configuration: Enter PAC URL Credentials, if required Notes: HTTP/HTTPS is not required for the proxy URL field for wired or wireless networks. If incorrect details are entered, the device may not be discoverable on the local network by Local Network Access. If that happens, reboot the device and repeat the directions above. Device Update In the Local Network Access interface, select Updates > Update now. Device will initiate an update. Once the update is complete, you can log back into the Local Network Access interface. TCP/IP Setup TCP/IP setup can be initiated from the network settings interface during new device setup or in device settings from the Local Network Access interface. Select Network > TCP/IP details. Here you can configure: Auto DHCP IP4 IP6 Note: DNS configuration is available during setup. Status Page Now when Local Network Access is enabled, it is possible to check on the device status for a quick glance of the device's health. You can access the status page using the url: https://{IP Address}/status. For example, if the device's IP address is 172.28.80.78, you can access the status page at “https://172.28.80.78/status.” If you are facing a device-specific issue, we recommend opening a ticket with Sync Portal. If you need help creating an account, please see this article.

  • 1.5 How to Update CollabOS Devices

    You can update your CollabOS devices to the latest version of CollabOS using the following methods. 1. In-Room Options On-Device Settings Sync App 2. Remote Configuration Local Network Access Sync Portal Service Provider Device Management like Microsoft Teams Rooms or Zoom. Check the release notes to learn about the latest CollabOS features. Note: If you are using Rally Bar, Rally Bar Mini, Rally Bar Huddle, Rally Board 65 or MeetUp 2 in USB mode, the instructions below show you how to use the Sync App installed on your room PC to update CollabOS. In-Room Options On-Device settings 1. Open On-Device Settings. 2. Select Updates. 3. Tap on the “Update” button. Note: For MeetUp 2, you will need to use a paired remote to access the on-device settings. While MeetUp 2 does not include a remote control, it is compatible with the Rally Bar remote control which connects using Bluetooth Low Energy. To pair one of these remote controls to MeetUp 2, please follow this link Sync App Download and install the Sync app to update your device in USB mode. Launch Sync App, Your device will appear on the left side. To update the device, click the Options menu (3 vertical-dot icon on the top right) and click Check for Device Update. This will download and install the latest CollabOS update. This process may take up to 20 minutes to complete. Remote Configuration Local Network Access 1. Activate and login to Local Network Access. 2. Navigate to "Updates" and click Update now. Sync Portal If the device is provisioned into the Sync portal using a Sync account: 1. Launch Sync Portal: sync.logitech.com 2. Find and select your device in the Inventory view. 3. In the Room view, select your device. 4. Click on the note labeled “Firmware update available.” Sync portal also lets you schedule a firmware update or set a policy to perform bulk device firmware updates. Service Provider Device Management Microsoft Teams Admin Center When using Microsoft Teams Rooms, you can update supported CollabOS devices using the Microsoft Teams admin center (TAC). Follow the instructions posted on the Teams Help Center. Zoom Device Management When using Zoom Rooms, you can update supported CollabOS devices using Zoom Device Management (ZDM). Please follow the instructions posted on Zoom’s Help Center. Note: MeetUp 2 operates as a BYOD/PC-based device, therefore these particular options are not applicable.

  • 1.6 Change Your Service Provider

    You can change the service provider of your Rally Bar, Rally Bar Mini, RoomMate, Tap IP, and Tap Scheduler either from the device or remotely using Local Network Access. Check the release notes to learn about the latest service providers your device supports. Note: For Microsoft Teams Rooms on Android users, the device must be factory reset to change service providers. On-Device Settings Open On-Device Settings. Select System and then tap Service Provider. Select Change Service Provider. Choose your preferred service provider. Tap ✓ to confirm your selection. The device will reboot to the selected service provider. Remote Configuration Activate and log in to Local Network Access. Select System and then select Service Provider. Select Change. Choose your preferred service provider. Type “Confirm” and click Change to confirm your selection. The device will reboot to the selected service provider. Factory Reset To factory reset your CollabOS device from CollabOS: Open On-Device Settings. Select About. Select Shutdown & Reset. Select Erase all data (factory reset).

  • 1.7 Update Policy

    This article covers the topic of CollabOS Update Policy designed to help ensure that CollabOS devices receive the latest features, as well as any privacy and security enhancements we make to the platform. CollabOS updates are always free, and you can choose when to deploy them. Types of Updates Major: Major updates typically include new features and improvements as well as service provider app updates. We strive to release major updates every few months. Increment of the second digit in a release number defines a major update. Examples of major updates include CollabOS 1.6 (listed as 1.6.272) and CollabOS 1.7 (listed as 1.7.289). Minor: Minor updates typically include quality improvements and service provider app updates. We strive to release minor updates more frequently, usually once a month between major updates. Increment of the third set of digits in a release number defines a minor update. Some minor releases for CollabOS include 1.6.425, 1.6.552, 1.6.568, and 1.7.300. Update Verification Process CollabOS updates are verified until the last update of the N-2 (second-to-last) release, where N is the current major version.We recommend that you keep your CollabOS devices updated to the most recent release and adhere to our Update Verification Process using any of the following methods. For example, we verify CollabOS updates to the current update (Ex: 1.7.552) from All updates of N (current major version) release. Ex: 1.7.289 and 1.7.300 All updates of N-1 (previous) release, and Ex: 1.6.272, 1.6.425, 1.6.552 and 1.6.568 Last update of the N-2 (second-to-last) release. Ex: 1.5.709 The following software versions have been verified for updating Rally Bar and Rally Bar Mini from: From: Type of release version From To Status Last update of the N-2 release 1.5.709 1.7.552 Verified Major update of N-1 release 1.6.272 1.7.552 Verified Minor update of N-1 release 1.6.425 1.7.552 Verified Minor update of N-1 release 1.6.552 1.7.552 Verified Minor update of N-1 release 1.6.568 1.7.552 Verified Major update of N release 1.7.289 1.7.552 Verified Minor update of N release 1.7.300 1.7.552 Verified We would not verify updates for Rally Bar or Rally Bar Mini in these situations: From To Status 1.4.228 1.7.552 Not verified 1.5.657 1.7.552 Not verified Note: CollabOS devices have an anti-rollback feature that prevents an updated system from being reverted to an earlier, and possibly less secure, set of software. For more information refer to the security privacy whitepaper. Updating CollabOS Devices To learn about how to update CollabOS devices, refer to this guide. Now you have even more control over your CollabOS device updates with the Sync Update Channels in Sync Portal. Use Update Channels to lock your deployment versions and test new versions as they roll out. Learn more about the new Sync Update Channels. Frequently Asked Questions Can I choose a CollabOS version for my devices? With the Sync Update Channels feature, you can create channels to associate to specific CollabOS versions. Learn more about Sync Update Channels. How long will the current CollabOS version be supported? As new CollabOS versions are released, we recommend you keep your devices updated to be within the verified update window available for the device. Is it possible to downgrade to an older CollabOS version? CollabOS devices have an anti-rollback feature that prevents from being reverted to an earlier, and possibly less secure, set of software. For more information refer to the security privacy whitepaper. Can I update my CollabOS device to the latest version from versions outside the Update Verification process? While we recommend you always update your devices to adhere to our CollabOS Update Policy, you can also update devices to the latest version from versions outside of the process. Note: In rare cases, a factory reset may be required to complete the update process.

  • 1.8 Microsoft Teams Certified Releases on CollabOS Devices

    This article covers the topic of firmware updates for Microsoft Teams Certified releases for CollabOS devices. This only applies to Teams Rooms on Android and Teams Panels. In the latest update to Logitech Sync, we’re offering an easy way to ensure that CollabOS devices are running the latest Microsoft Teams Certified releases for the Teams Rooms on Android and Teams Panels solutions. Teams Certified Releases in Teams Admin Center Microsoft Certified CollabOS releases are going through additional testing by the Microsoft team, and will be posted on the Teams Admin Center. After the release has gone through testing and published to Teams Admin Center, it will be called Teams certified releases. It will show up as a firmware update with a badge “Verified by Microsoft” in the Teams Admin Center. Learn more about Teams Certified releases for Logitech Teams Rooms devices Learn more about Teams Certified releases for Logitech Teams Panels devices Teams Certified Update Channel in Sync Previously, it was hard for administrators to know what CollabOS version was Teams Certified. Logitech Sync administrators can now assign their devices to use the Teams Certified update channel, called Production (Teams) in Logitech Sync. Devices on this channel will be provided with the latest CollabOS versions certified for Microsoft Teams Rooms on Android and Teams Panels. Sync admins who use custom update channels can select Teams Certified CollabOS versions. Now, the list of available CollabOS updates will include a Microsoft Teams badge which signifies the certification status of each update. Device Onboarding To ensure that the CollabOS devices are updated to the latest Teams Certified release, devices must be assigned to the Production (Teams) channel in Sync, before any firmware updates. If a CollabOS device is updated before it is assigned to the Production (Teams) channel, it may have to wait for the next Teams Certified release to align with the latest one. During device onboarding, we recommend skipping updates; instead, update the device after it has been provisioned to the Teams Certified update channel in Logitech Sync. How to Update First, provision the CollabOS device into Logitech Sync and then assign CollabOS devices to the Production (Teams) channel. If the Production (Teams) channel isn’t visible, you may need to unhide it in settings. Learn more on the Production (Teams) channel Once your devices are provisioned and assigned to the Teams Certified channel, they will now see the latest CollabOS version certified by Microsoft. To learn more about updating CollabOS devices via Logitech Sync. Learn more about How to Update CollabOS

  • 1.9 Staggered Rollout For Software Updates

    Logitech CollabOS devices undergo frequent updates, introducing major new features and enhancements. Over time, these updates fundamentally transform the capabilities of a CollabOS device. We employ various quality validation processes, methodologies, and rigorous testing protocols to ensure reliability while frequently adding new functionalities. CollabOS 1.12 introduced a staggered rollout process for CollabOS software updates. This approach is an industry best practice used to ensure a smooth rollout across a global footprint of devices. The following is an outline of this CollabOS software rollout process. Please note: The timing and cadence of each rollout phase may vary based on the telemetry and feedback we receive. We'll likely adjust these parameters after each release. Major CollabOS releases (1st business day) Once a major CollabOS update is promoted to production from the public beta channel, it will be available to a random 10% of the device's Sync install base. (3rd business day) Pending validation results, we will expand access to a random 25% of the device's Sync install base. (5th business day) Pending validation results, we will expand access to a random 60% of the device's Sync install base. (7th business day) Pending validation results, we will expand access to 100% Sync and non-Sync provisioned devices. Minor CollabOS releases (1st day) Once a minor CollabOS update is promoted to production from the public beta channel, it will be available to a random 25% of the device's Sync install base. (3rd day) Pending validation results, we will expand access to 100% Sync and non-Sync provisioned devices. Additional things to note: The U.S. calendar determines business days. During the staggered rollout period, each Sync organization will be limited to 20 rooms receiving the update. The cadence and sequence above is a general outline that will adapt as needed. In cases of an urgent issue (’hot fix’), we may either shorten or bypass this process altogether. If we detect an anomaly during a rollout, we will either pause or retract the build. Release notes will be updated to reflect the release's status. During the staggered rollout phase, updates will only be available to devices provisioned to Sync. This allows us to ensure we’re distributing the update to a specific number of devices and configurations. Devices not provisioned to Sync will receive updates only after the release exits the staggered rollout phase. This includes updates viewed through device Settings and the Sync desktop app. CollabOS updates will be submitted to management platforms like Teams Admin Center or ZDM once the full rollout has commenced. The staggered rollout process does not apply to partner app updates unless there is a minimum CollabOS requirement. The public beta channel does not follow a staggered rollout process. Any CollabOS update posted to this channel will be immediately available to all CollabOS devices. If a device is assigned to a custom channel and set to a software release currently undergoing a staggered rollout, the device's ability to receive an update remains unaffected.
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